More than 70,000 calls to police 101 helpline go unanswered
A report from Heart News says that more than 200 calls a day to Police Scotland’s non-emergency phone number were not answered over the last year. Scottish Labour has warned that public confidence is being lost in the 101 system in the wake of the tragic death of Lamara Bell and John Yuill.
Between July 2015 and July 2016, 77,670 calls to the 101 number were abandoned. Lamara Bell and John Yuill died at the beginning of July 2015 after Police Scotland’s failure to respond to their call.
Scottish Labour’s Justice Spokesperson Claire Baker MSP said:
“With officer numbers at their lowest level since 2010 and civilian staff bearing the brunt of police cuts it will come as no surprise to those that have attempted to phone 101 that calls go unanswered.
However over 77,000 abandoned calls is simply unacceptable and urgent answers are needed from both Police Scotland and the SNP Government.
Everyone wants to feel safe in their own community. Yet when that safety is challenged it is vital that the public have the confidence in their local police to respond. That confidence is being lost.
A year on from the tragic case of Lamara Bell and John Yuill it is unacceptable that there are still concerns over 101 calls. Police Scotland and the Scottish Government must take action now.”